Personality Testing in 911 Dispatch Environments | Testing, Testing 1-2-3

In this episode of Testing, Testing 1-2-3, host Jenny Arnez from TestGenius welcomes Mike Callen, VP of Products at TestGenius, and Dr. Clinton Kelly from ioPredict to discuss personality testing in the high-stress environment of 911 dispatch. They delve into the CritiCall dispatch assessment tool, explaining its role in evaluating technical skills crucial for dispatch work. The conversation highlights the job-specific personality test developed in collaboration with ioPredict, exploring the significance of adaptability, composure, resilience, and other traits necessary for success in dispatch roles. The episode also covers the test's validation process, its utility, and legal defensibility, providing insights for hiring managers on making informed hiring decisions.

Resources mentioned:

00:00 Introduction to the Podcast
00:43 Overview of CritiCall and Its Importance
02:54 Personality Testing in Dispatch Environments
07:43 Developing the Dispatcher Personality Test
10:26 Analyzing Job Performance and Test Validity
19:41 Sample Score Report and Interpretation
24:24 Understanding Predictive Power in Hiring
25:24 Introduction to Subscales and Their Importance
25:52 Using Subscales in Interviews
26:43 Balancing Strengths and Weaknesses
31:37 Criterion Validation and Its Benefits
33:02 Transporting Validity Across Organizations
44:57 Standardization in Hiring Processes
46:17 Conclusion and Final Thoughts